Ordering and delivery terms and conditions

  • Check packaging for signs of damage on receiving mirror. (Please photograph before opening as evidence)
  • Damaged or broken  mirrors must be reported  to us within 24 hours of receiving the item. ( Please also email pictures of  packaging and the mirror)
  • Overall mirror sizes may fractionally vary from that quoted on site
  • Mirrors might contain a small amount of filler in some of the natural bigger cracks and gaps in the timber
  • All mirrors are purchased as seen
  • Please view our Frequently Asked Questions for further information.

Hanging and caring for your mirror

To avoid damage:

  • Care must be taken when opening packaging
  • Care must be taken not to place open ends of  the mirror down on to hard surfaces
  • Mirrors MUST NOT be placed in areas of extreme heat or light such as conservatories etc.
  • Mirrors MUST NOT be placed over or close to radiators, storage heaters, or other types of heaters.

Hanging mirror:

  • Mirrors should be installed by a professional and competent person
  • Mirrors must be secured  using the appropriate fixings to suit the type of wall it is being attached to
  • Measure the centre points between the slotted holes on the back of the mirror and mark  level on wall at the desired height.
  • Select a screw size that fits the slotted holes on the mirror and leave screw head projecting out of the wall 15mm.
  • Slide the mirror carefully over the screws and make sure both screw heads securely slot in to the groove on the back of mirror.
  • Ring Mirrors have a nylon cord on the back of them instead of slotted holes and require a secure wall fixing to hang from

Care of mirror:

  • Clean mirror with appropriate glass cleaner
  • Timber can be wiped clean with a duster or damp cloth
  • DO NOT use chemicals to clean the timber or glass