Ordering and care terms and conditions

Ordering and delivery terms and conditions

Check packaging for signs of damage on receiving mirror. (Please photograph before opening as evidence)
Damaged or broken mirrors must be reported to us within 24 hours of receiving the item. ( Please also email pictures of packaging and the mirror)
Overall mirror sizes may fractionally vary from that quoted on site
Mirrors might contain a small amount of filler in some of the natural bigger cracks and gaps in the timber
All mirrors are purchased as seen
Please view our Frequently Asked Questions for further information.

Care must be taken when opening packaging
Care must be taken not to place open ends of the mirror down on to hard surfaces
Mirrors MUST NOT be placed in areas of extreme heat or light such as conservatories etc.
Mirrors MUST NOT be placed over or close to radiators, storage heaters, or other types of heaters.

Mirrors should be installed by a professional and competent person
Mirrors must be secured using the appropriate fixings to suit the type of wall it is being attached to
Measure the centre points between the slotted holes on the back of the mirror and mark level on wall at the desired height.
Select a screw size that fits the slotted holes on the mirror and leave screw head projecting out of the wall 15mm.
Slide the mirror carefully over the screws and make sure both screw heads securely slot in to the groove on the back of mirror.
Ring Mirrors have a nylon cord on the back of them instead of slotted holes and require a secure wall fixing to hang from